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Northstar Learning Guide: Module 4: Using Email

This guide contains instructional materials designed to help learners build the basic computer skills defined by the Northstar Digital Literacy Assessments.

Northstar Certificates

Don't forget your Northstar certificates!

When you take the Northstar assessments at a Northstar sponsoring site and pass with a score of 85% or better, you can earn a certificate in one or all of the test areas. Ask your librarian or instructor for more information on taking an assessment and earning this valuable credential today!

Not at a Northstar sponsoring site? You can still take the assessments for free online at www.digitalliteracyassessment.org

Module 4: Using Email

The resources on this page will introduce you to the basics of registering for and using a web-based email account, as well as safe email practices. Using your Northstar assessment results page, locate the skills you need to improve in the left-hand column of the table. Then, follow the links in the right-hand column to access the corresponding online learning resources. Ask a librarian or your tutor/instructor if you have questions or need help.


Northstar Standard
Learning Resource
1. Define: email
2. Register for new email account in online program
3. Create username and secure password
4. Log into email
5. Create an email message
6. Address an email, including to more than one recipient
7. Send an email
8. Open an email
9. Reply to only the sender of an email or to all recipients (reply all)
10. Forward an email
11. Add an attachment to an email
12. Open an attachment in an email
13. Move or delete an email and retrieve an email from the trash
14. Understand basics of email etiquette: don't use all capital letters, fill in the subject line, use appropriate greetings & closings
15. Use caution when opening an email from an unfamiliar or unexpected source and avoid opening suspicious attachments
16. Avoid giving out personal information (especially financial information) or email address to unfamiliar people
17. Identify and delete junk mail, including spam
18. Be selective and cautious about forwarding email to large groups of people
19. Define: Computer virus
20. Define and tell the difference between a URL and an email address (see World Wide Web)